CRM Setup & Customisation — Get More From Your Customer Relationship Management System

A CRM that's properly configured, integrated with your other tools and adopted by your team is one of the most valuable systems a growing business can have. We make that happen.

50+ Businesses
12+ Years
15+ Countries

What's holding you back?

CRM bought but never properly set up

Most CRM implementations fail not because the software is wrong but because the configuration is poor, the data is dirty and nobody trained the team properly.

Low team adoption

If the CRM doesn't match how your sales or account management team actually works, they'll go back to spreadsheets. A system nobody uses has zero value.

Data scattered across spreadsheets and inboxes

Before a CRM can do its job, your customer data needs to be consolidated, cleaned and migrated. This is harder than it sounds — and often ignored until it's a crisis.

CRM implementation that actually sticks

CRM Selection & Implementation

We help you select the right CRM (HubSpot, Salesforce, Pipedrive, Zoho) and implement it to match your actual sales and account management process.

Data Migration & Cleansing

We consolidate, deduplicate and migrate your existing customer data from spreadsheets, legacy systems or previous CRM platforms.

Workflow Automation

Automated follow-up sequences, deal stage transitions, task creation and notification rules — so your team focuses on selling, not administration.

API Integration

Connecting your CRM to your website, marketing automation, finance system, support desk and any other platform in your stack.

From requirements to a CRM your team actually uses

01

Requirements Workshop

We map your sales and account management process, agree the CRM platform and define the configuration scope — before any build begins.

02

CRM Configuration

We configure the CRM to match your process — pipelines, stages, custom fields, automations and user permissions all set up correctly from the start.

03

Data Migration

We consolidate, clean and migrate your existing customer data — so you go live with quality data rather than a digital version of the same mess.

04

Training & Adoption

Hands-on training sessions followed by active support during the first weeks of live use — to ensure the team actually adopts the system.

A CRM built around your process, not a generic template

Configured around your actual process, not a generic template

We spend time understanding how you sell before we touch a single setting.

Clean, migrated data from day one

We do the hard work of consolidating and deduplicating your data before go-live.

Automated workflows that save real time

Automation built around your actual workflows — not generic sequences nobody uses.

Integrated with your wider tech stack

Your CRM connected to your website, marketing, finance and operations systems.

Team training that drives actual adoption

Hands-on sessions followed by active support — not a one-hour webinar and a user guide.

Ongoing support as your needs evolve

Your CRM requirements change as your business grows — we stay involved to evolve the system with you.

Common questions about CRM implementation

It depends on your business. HubSpot is well suited to B2B businesses focused on inbound marketing and sales. Salesforce is more flexible but more complex. Pipedrive is strong for sales-led businesses that want simplicity. We assess your requirements and recommend the right fit — we're not tied to any vendor.

Yes. We handle data migration from spreadsheets, legacy CRM platforms and other business systems. Migration includes deduplication and cleaning — so you start with quality data, not a digital version of the same mess.

Adoption is built into our process. We configure the CRM around how your team actually works, run hands-on training sessions and follow up during the first few weeks of live use to resolve any friction. We don't hand over the keys and disappear.

Ready to make your CRM actually work?

Tell us which CRM you're using — or considering — and we'll take it from there.

Get in Touch →